FREQUENTLY ASKED QUESTIONS

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Is it possible to order an item seen in the Museum Shop?

Yes : you just have to send your request directly to the shop via the contact form, which you will find at this address :
https://www.oceano.org/contact/

From what age can my child visit the Museum?

The museum is open to all ages

Is the museum suitable for pushchairs?

Only level -1 is accessible via the stairs. The other floors and rooms in the Musuem are accessible by lift.

Are dogs allowed?

Guide dogs and all medical assistance animals accompanying people with a disability card or equivalent are welcome inside our facilities. Dogs without appropriate proof are not allowed inside the Museum. We do not have a kennel, but there is one just a few meters from the Museum. For further information, please contact him on 00 377 93 30 63 76.

How do visits with combined tickets work (Musem + Palace, Museum + Exotic Garden, etc.)?

You can choose how to organise your day. The Palace is 5 minutes’ walk from the Museum.